Terms and Conditions
VOLTLABS LLC
Effective Date: 05/01/2026
Please read these terms and conditions carefully before using our website and services.
1. TERMS OF SERVICE
1.1. Acceptance of Terms. The following terms and conditions (the “Terms“) govern any inquiry, order, purchase, or receipt of electronics repair, microsoldering, and data recovery services (the “Services“) provided by VOLTLABS LLC (the “Provider“). By requesting a diagnostic or evaluationl, submitting a device for repair, or engaging Provider in any capacity, the client (the “Client“) acknowledges that they have read, understood, and accepted these Terms in their entirety.
1.2. Scope of Agreement. These Terms apply to all interactions between Client and Provider, including use of Provider’s website and digital platforms. Client agrees to review these Terms carefully before utilizing Provider’s Services.
1.3. Exclusive Remedy. If Client is not satisfied with these Terms or any aspect of Provider’s digital platforms, Client’s sole and exclusive remedy is to immediately discontinue the use of Provider’s website and Services.
2. SERVICE EXECUTION AND CLIENT INTENT
2.1. No Advance Guarantees. Due to the high complexity and the large number of variables involved in microsoldering and data recovery, Provider cannot make any advance guarantees regarding the success of a repair or the recoverability of specific files. Each device is unique, and outcomes depend on the extent of hardware damage.
2.2. Evaluation and Reporting. Upon completing the diagnostic or recovery process, Provider will inform Client of the results. For specific Data Recovery projects, a list of recoverable files may be provided for Client approval before the project is finalized, where technically feasible.
2.3. Unrecoverable Devices. Devices determined to be Non-Recoverable (NR) will be returned to the Client (subject to shipping fees) or securely disposed of at the Provider’s facility upon Client’s written request.
2.4. Good Faith Engagement. By sending media or hardware to Provider, Client agrees to operate with good-faith intentions of utilizing Provider’s resources for the purpose of repair or recovery. Client acknowledges that Provider invests technical resources, specialized consumables, and expert labor into every evaluation.
3. LEGAL RIGHTS AND PROPERTY
3.1. Ownership and Authority. Client represents and warrants that they are the legal owner of, or the authorized representative for the owner of, the device and all data contained therein submitted to Provider. Client agrees to indemnify and hold Provider harmless from any claims, suits, or damages arising from a breach of this representation.
3.2. Abandoned Property. Provider will make reasonable attempts to contact the Client via the email and phone number provided during intake. Any property left with Provider and unclaimed (including unpaid invoices) for 60 calendar days after the final service notification will be considered abandoned.
A. Disposal: Upon abandonment, Provider shall have the right to securely dispose of, recycle, or sell the property to recover costs of labor and parts.
B. Data Destruction: Provider will ensure that all data on abandoned devices is professionally destroyed prior to disposal.
C. No Liability: Provider shall have no liability to the Client or any third party for abandoned property handled in accordance with this section.
3.3. Payment Failures and Collections. In the event that a Client’s payment method is declined or an invoice remains unpaid, Provider reserves the right to engage a third-party collections agency to recover the balance if the amount due is not settled within thirty (30) days of the initial invoice date. Client shall be responsible for all costs of collection, including reasonable attorney fees.
4. LIMITATION OF LIABILITY AND RISK ACKNOWLEDGMENT
4.1. Limitation of Liability. Provider assumes no liability for the physical functionality of media or equipment, nor for the condition or existence of data on storage media supplied before, during, or after Services. In no event shall Provider be liable for any loss of data, revenue, or profits, or any special, incidental, or consequential damages, however caused, even if Provider has been advised of the possibility of such damages.
4.2. Liability Cap. Provider’s total liability for any claims, including negligence, shall be strictly limited to the total contract price paid by the Client for the Services.
4.3. Exclusive Remedy. Client and Provider agree that the sole and exclusive remedy for unsatisfactory work or data recovery shall be, at Provider’s sole option, additional attempts by Provider to perform the repair or recover satisfactory data.
4.4. Acknowledgment of Inherent Risks. Client is fully aware and acknowledges the inherent risks involved in microsoldering, hardware repair, and data recovery. These risks include, but are not limited to:
- Total or partial loss of data;
- Permanent destruction of or damage to the media/device;
- Inability to recover data;
- Inaccurate or incomplete data recovery. Client assumes any and all known risks that may result from the Services, including those that may arise from technical complexities or unforeseen hardware failure during the repair process.
4.5. Transit Risks. While Provider utilizes reputable shipping carriers, Provider shall not be held responsible for any damage or loss of property occurring in transit, either to or from Provider’s facility. Client is encouraged to utilize shipping insurance for high-value items.
5. TRANSPORTATION AND EQUIPMENT LIABILITY
5.1. Pre-existing Condition. Client acknowledges and agrees that all storage media and associated equipment submitted to Provider for Services are, by definition, damaged, defective, or inoperable at the time of receipt. Consequently, Provider shall not entertain any claims for monetary compensation regarding the physical condition of the hardware or its further degradation during attempts to perform microsoldering or data recovery.
5.2. Hand-off and Transit. While Provider takes every reasonable precaution to ensure safe handling, Provider assumes no liability for loss, damage, or theft caused by the actions of shipping carriers, third-party contractors, or external logistics partners.
5.3. Shipping Insurance.
A. Responsibility: Client has the sole right and responsibility to request and pay for additional shipping insurance through the courier.
B. Claims: In the event of damage or loss during transit, any insurance claim must be filed against the courier. Provider will assist with necessary documentation but shall not be held responsible for claims denied, delayed, or partially paid by the courier.
C. Default Shipping: Unless otherwise requested and paid for by the Client, return shipments will be sent via standard service without additional declared value insurance.
6. DAMAGES CAP AND CANCELLATION POLICY
6.1. Disclaimer of Consequential Damages. Except for a breach of confidentiality, in no event shall either Party be liable to the other for any consequential, incidental, or indirect damages (including loss of business or profit), regardless of the theory of liability, even if the possibility of such damages was known.
6.2. Damages Cap. Provider’s total liability for any claim shall not exceed the amount actually paid by the Client to Provider for the applicable Services, excluding shipping charges or third-party component costs.
6.3. Unauthorized Transactions. Provider must be notified within five (5) business days of any suspected unauthorized transaction or billing error. Failure to provide such notice within this timeframe constitutes a waiver of the Client’s right to dispute the transaction or seek damages.
6.4. Cancellation Fee. By submitting a device, Client agrees that Provider invests immediate resources into diagnostics and parts sourcing. If Client cancels a Service after providing initial approval but before completion, Client agrees to pay a Cancellation Fee equal to 25% of the original quote to cover labor and consumables.
6.5. Final Acknowledgment. By engaging Services, Client confirms they understand that:
– The media/equipment is already damaged prior to receipt;
– Technical recovery efforts involve high-heat microsoldering and invasive procedures that can result in further physical degradation;
– Provider will not be held responsible for such degradation or any failure to achieve a successful repair.
7. WARRANTIES AND DISCLAIMERS
7.1. Disclaimer of Warranties (“AS IS”). All Services are provided on an “AS IS” and “AS AVAILABLE” basis. Provider specifically disclaims all warranties, express or implied, including but not limited to warranties of fitness for a particular purpose and merchantability. Provider makes no warranty that the device submitted for data recovery will be returned in a functional, repairable, or aesthetically original state.
7.2. Nature of Service. Client acknowledges that the Service is limited to the attempt to recover data and does not constitute a repair of the hardware for future use. There are no warranties which extend beyond the specific successful delivery of recovered data as outlined in an approved quote.
7.3. Regulatory Compliance. Provider does not warrant that any returned hardware or media, whether successfully serviced or not, will comply with the requirements of any specific safety, environmental, or technical code or regulation of any federal, state, or local jurisdiction.
8. CANCELLATION AND CREDENTIALS
8.1. Cancellation Policy. Client may request to cancel the Service project at any point before completion. If Client has already approved the Service based on the provided quote, a Cancellation Fee equal to 25% of the quoted fee will apply to cover labor, specialized consumables, and diagnostic resources already invested.
8.2. Completion and Full Payment. Once the data recovery is successfully completed and the Client is notified, the full quoted Service fee shall apply and is non-refundable.
8.3. Security Credentials and Final Delivery. Successful data recovery requires accurate PINs, passwords, or encryption keys.
Scenario A (Functional Device): If Provider successfully repairs the hardware to a fully functional state, but the Client is unable to provide the necessary credentials to verify data recovery, the full quoted Service fee applies.The device will be returned to the Client “as is,” and it remains the Client’s responsibility to recall or recover their credentials independently.
Scenario B (Non-Functional/Temporary Swap): If the device cannot be returned in a functional state (e.g., a temporary board-swap or chip-off was performed solely for data extraction) and the Client cannot provide the necessary credentials, the 25% Cancellation Fee applies. In this case, to recover the cost of utilized donor parts and labor, the Client agrees that the original device and all submitted hardware become the property of Provider for salvage or disposal. Provider will ensure all data on said hardware is professionally destroyed.
9. MEDIA ENCLOSURES AND ACCESSORIES
9.1. Disassembly and Reassembly. If hardware is submitted within an enclosure (e.g., laptop, tablet, external drive case, or server), Provider will remove the internal components (motherboard, storage media) to perform the Services. Provider is not responsible for reassembling the device or reinserting the hardware into its original enclosure once the Service is complete or determined to be NR (Non-Recoverable).
9.2. Accessories. Provider is not responsible for any cables, cords, power adapters, original packaging, or other accessories sent along with the primary hardware. Provider shall not be held liable for lost or missing accessories. Client is advised to send only the hardware required for data recovery.
9.3. Packaging. Client should not expect hardware to be returned in the same packaging used for the incoming shipment. Provider utilizes its own professional packaging materials to ensure safe return transit.
10. DATA APPROVAL AND FINAL SETTLEMENT
10.1. Review Period. Upon completion of the data recovery, Provider will notify the Client and, where applicable, provide a directory listing or proof of recovered data. Client must review and approve the results within five (5) business days.
10.2. Automatic Approval. If the Client does not decline the results with a valid technical reason within this five-day period, the project will be deemed automatically approved. Provider will then process the full payment using the payment method on file and prepare the data for delivery.
10.3. Late Payments and Collections. If an invoice or payment is declined and the balance is not rectified within thirty (30) days, the account will be considered delinquent. Provider reserves the right to send the total balance to a third-party collections agency for recovery.
10.4. Shipping Instructions. Recovered data will only be shipped once the full balance is settled. If the Client fails to provide shipping instructions or pay for return transit after the 30-day delinquent period, the property may be handled according to the Abandoned Property clause (Section 3.2).
10.5. File List and Verification.
Nature of File List: The file list provided to the Client is a text-based directory listing (metadata) for the purpose of verifying the existence and structure of the recovered data. The file list does not allow for the direct opening, viewing, or physical inspection of the actual file content.
Remote Verification Session: If the Client requires further verification of specific file integrity, they may request a Remote File View Session. At a scheduled time, Provider will allow the Client to remotely view and verify specific recovered files via a secure screen-sharing session.
Finality: Once the Remote File View Session is completed or the 5-day review period expires, the data is considered verified and the Service fee becomes non-disputable.
11. APPROVAL, DISPUTES, AND CLIENT ERROR
11.1. Finality of File List. Client must approve the results before receiving any portion of the recovered data. Approval indicates the Client understands that the provided directory listing represents the entirety of the data to be delivered.
Damaged Data: Data located in “damaged” or “corrupted” folders is not guaranteed to be functional.
No Samples: Provider does not supply “sample files” prior to full payment and approval.
11.2. Declining Results. If the Client wishes to decline the results, they must provide a detailed written explanation identifying the specific missing files or folders.
Provider’s Effort: Upon receipt of a valid decline notice, Provider will make a reasonable additional effort to locate the missing data.
Non-Recoverable Data: If the requested data exists on the media but is technically unrecoverable due to hardware damage, the Service will be marked as “Unsuccessful.” Client will not be charged the full service fee but remains responsible for return shipping and any applicable diagnostic or cancellation fees.
11.3. Remote Verification. As an alternative to a text-based list, Client may request a Remote File View Session to verify integrity. Once this session is completed, the results are deemed accepted and the Service fee is non-disputable.
11.4. Client Error (Incorrect Media). Provider is not responsible for errors made by the Client. If the Client submits the incorrect device or media and authorizes Services, and Provider completes the recovery/technical work on said media, the Client is responsible for the full cost of the authorized Services.
11.5. No Response. If the Client does not respond to the results or a revised file list within five (5) business days, Provider will consider the project automatically approved and process the full amount due.
12. DATA RECOVERY SUCCESS CRITERIA
12.1. Standard Success Definition. A data recovery project is considered Successful if the Provider recovers a minimum of 75% of the user-generated data (e.g., Photos, Documents, Desktop, and Downloads folders) or provides access to the primary user partitions.
12.2. Critical Data Requirements. If the Client requires specific “Critical Files” to be recovered as a condition of success, these files must be identified in writing during the initial intake process.
Adjustment: Success criteria will be adjusted only if agreed upon by Provider in writing prior to the final quotation.
Pricing Impact: Identification of specific critical files may impact the complexity, risks, and subsequent quotation for the Services.
12.3. Targeted vs. Full Recovery. Unless otherwise specified, Provider’s efforts are focused on a full recovery of the user’s primary directories. If the identified critical data is unrecoverable due to specific sector damage or encryption corruption, but other user data is recovered, the 75% Success Rule applies unless a “Critical Data Only” agreement was signed.
12.4. Verification and Finality. Once the Client approves the file list or completes a Remote File View Session, the recovery is deemed successful according to the agreed-upon criteria, and the full Service fee is due.
13. ATTEMPT FEE (NON-REFUNDABLE)
13.1. Purpose of Attempt Fee. For complex or high-risk data recovery cases (e.g., severe liquid damage, previous repair attempts by third parties, or cases requiring rare donor components), Provider may charge an upfront, non-refundable Attempt Fee.
13.2. Scope. This fee is designed to offset the immediate costs of:
Sourcing and purchasing specialized replacement components or donor devices;
Allocation of extensive labor hours for deep-level diagnostics and microsoldering;
Use of specialized laboratory equipment and consumables.
13.3. Payment and Transparency. If an Attempt Fee applies to a specific case, the Client will be informed during the quotation process. This fee is due in full before any technical work begins and is independent of the final success of the data recovery.
13.4. Deductibility. Unless otherwise agreed in writing, the Attempt Fee is a separate charge and will not be deducted from the final Service fee upon a successful recovery.
14. DATA DELIVERY AND TRANSFER MEDIA
14.1. Delivery Methods. Once the Service fee is paid in full and the results are approved, recovered data will be delivered to the Client on a physical storage device (the “Transfer Media“). Due to security and bandwidth constraints, Provider does not offer FTP or cloud-based downloads for large datasets unless specifically agreed upon in writing for small files.
14.2. Provision of Transfer Media.
A. Provider-Supplied: Provider can provide a new storage device (USB Drive, HDD, or SSD) of sufficient capacity for an additional fee. Provider does not guarantee a specific brand, model, or aesthetic design of the Transfer Media.
B. Client-Supplied: Client may provide their own healthy, empty storage device for data transfer. If the Client’s provided media is found to be defective or has insufficient capacity, Provider will notify the Client to arrange an alternative.
14.3. Data Retention Policy. Provider will maintain a secure backup of the recovered data for ten (10) business days following the shipment of the Transfer Media. This period is intended to allow the Client to verify the data and report any transit-related corruption. After this period, all recovered data will be permanently and securely erased from Provider’s systems.
14.4. Apple-Specific Backup Options (iPhone, iPad, Mac). For Apple devices, the Client may select one or a combination of the following delivery formats:
iCloud Backup: Provider will attempt to trigger a full backup to the Client’s iCloud account. This requires the Client to have sufficient storage space in their iCloud plan and provide active credentials.
Physical Data Transfer: A direct copy of user files (Photos, Documents, etc.) onto a Transfer Media.
Hybrid Delivery: Both an iCloud backup and a physical copy on Transfer Media.
14.5. macOS Advanced Backups. For Mac recoveries, the Client may request:
Standard File Transfer: A copy of individual user folders and files.
Time Machine Backup: A specialized backup created on a separate, dedicated Transfer Media, allowing the Client to restore their entire system state (applications, settings, and files) to a new Mac.
Note: If both a standard transfer and a Time Machine backup are requested, two separate physical devices (or partitions) may be required.
15. SERVICE SATISFACTION AND REFUND POLICY
15.1. 14-Day Review Period. Client has fourteen (14) calendar days from the date of receiving the recovered data (via physical media or iCloud confirmation) to inspect the files for defects, corruption, or missing data.
Notification: Client must notify Provider in writing of any quality concerns within this window.
Resolution: Provider will make a reasonable effort to resolve valid technical issues, which may include re-attempting aspects of the recovery if the original hardware is still available.
15.2. Finality and Disposal. If no contact is received within 14 days, the Service is deemed finalized.
Original Media: Any original hardware left with Provider will be securely disposed of or recycled (unless “Return Shipping” was pre-paid and selected, which waives this review period once shipped).
Backups: Provider will delete all temporary backups of the Client’s data as per Section 14.3.
15.3. Refund Eligibility. * Case-by-Case: Refunds are not guaranteed and are evaluated at the sole discretion of Provider’s technical staff.
Remote Session Waiver: Any Client who completes a Remote File View Session (Section 10.5) and subsequently pays for the data is not eligible for a refund, as they were provided full access to verify the results before final payment.
Non-Refundable Fees: Diagnostic fees, Attempt Fees (Section 13), and shipping costs are strictly non-refundable.
15.4. Scope of Support. After the 14-day window expires, Provider cannot offer further repairs, re-attempts, or refund assessments for that specific case.
16. DECLINED OR UNSUCCESSFUL SERVICES
16.1. Options for Hardware. In the event that the Client declines Service after receiving a quote, or if the device is determined by Provider to be Non-Recoverable (NR), the Client must choose one of the following options:
Secure Disposal: Provider will securely destroy any data-bearing components and recycle the hardware at no additional cost to the Client.
Return Shipping: Provider will ship the hardware back to the Client. The Client is strictly responsible for all return shipping costs and any applicable diagnostic or handling fees.
16.2. Default Action. If the Client fails to provide instructions or pay for return shipping within thirty (30) days of the Service being declined or marked as NR, the hardware will be handled according to the Abandoned Property clause (Section 3.2).
BY PAYING ANY INVOICE, DEPOSIT, OR SERVICE FEE TO VOLTLABS LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND EXPRESSLY AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS STATED ABOVE. PAYMENT CONSTITUTES YOUR ELECTRONIC SIGNATURE AND CONFIRMS YOUR ACCEPTANCE OF THIS AGREEMENT IN ITS ENTIRETY.