Official privacy statement

Effective Date: 05/01/2026

Commitment to Privacy. VOLTLABS LLC (“Provider”) is committed to safeguarding the privacy and security of its Clients. This policy outlines how personal information and recovered data are handled throughout the term of this Agreement and during the use of Provider’s services. By engaging Provider, Client acknowledges and agrees to the data handling practices described herein.

Data Collection and Use. Provider collects only the information necessary to perform the Services, including Client’s contact details and technical information about the device. The use of information collected through our Services shall be strictly limited to the purpose of providing the repair and data recovery services for which the Client has engaged Provider.

Commitment to Privacy. At VOLTLABS LLC, we greatly respect our Clients’ privacy. While we do not operate a call center or employ third-party sales representatives, we are committed to protecting your personal and financial information. All technical work, including the handling of recovered data, is performed personally by our engineering staff in a secure laboratory environment.

Disclosure and Limitations. Provider does not sell, lease, or share Client’s personal or recovered data with third parties for marketing purposes. Disclosure of information to third parties is only permitted when:

(a) Explicitly authorized by the Client;
(b) Necessary to process payments (e.g., banking or credit card processors);
(c) Required to comply with a valid legal subpoena, warrant, or court order.

Client Inquiries. If you have any questions regarding our data handling practices or the security of your information, you may contact us directly via our official communication channels.

Mobile Information and SMS Consent. No mobile information, including phone numbers and SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes. All other data sharing categories described in this Agreement exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Collection and Use of Personal Information. Provider collects only the essential information required to facilitate the repair process and maintain business communication. This includes, but is not limited to:

Contact Information: First and last name, business name, physical address, email address, and phone number provided via intake forms or direct communication.
Payment Information: Financial data required to process invoices through our secure payment processors.
Technical Metadata: Device specifications and diagnostic logs required for repair and data recovery.

Purpose of Collection. All personal information is used strictly for internal purposes, including:

Contacting the Client regarding status updates and quotes;
Creating and managing the Client’s service account;
Verifying the identity of the person authorized to receive the device and data;
Processing payments for services rendered.

Confidentiality of Media. All data contained on Client’s storage media (hard drives, NAND chips, SSDs, Mobile phones, Laptops, Tablets, etc.) is treated with the highest level of confidentiality and is accessed only to the extent necessary to verify successful recovery or repair.

Information Disclosure Guidelines. Provider does not sell, rent, or lease Client’s personal information to third parties. Disclosure of information is limited to the following circumstances:

Service Providers: Provider may share contact and shipping information with third-party vendors who perform services on our behalf, such as shipping carriers (UPS, FedEx, USPS) and secure payment processors. These companies are authorized to use this information only as necessary to provide these services.
Legal Obligations: Provider may disclose personal data and information regarding devices in response to lawful requests by public authorities, including meeting law enforcement requirements, subpoenas, or court orders.
Protection of Rights: Provider reserves the right to disclose information when believed in good faith that such disclosure is necessary to protect Provider’s rights (e.g., in a lawsuit), protect Client’s safety, or investigate potential illegal activity related to the device submitted for repair.
Business Transfers: If VOLTLABS LLC is involved in a merger, acquisition, or sale of assets, Client information may be transferred as a business asset, subject to the same confidentiality obligations.

Aggregated Data. Provider may use non-identifying, aggregated technical data (such as success rates or common hardware failure trends) for internal research, marketing, or educational content (e.g., social media content). This data will never include names, addresses, phone numbers, or any specific Client-identifiable information.

Client Access and Control. Upon written request, Provider will inform Client whether it holds any of their personal information. Client may request to correct, update, or delete their personal information by contacting Provider via official email or phone. Provider will respond to such requests within 30 days.

Data Retention. Provider will retain Client’s contact and account information for as long as the account is active or as needed to provide Services, comply with legal obligations (such as tax records), resolve disputes, and enforce the terms of this Agreement.

Communication Preferences. Client may opt out of any non-essential communications (such as technical updates or educational content) by notifying Provider in writing. However, Client may not opt out of essential service-related communications regarding active repairs, invoices, or security notices.

Data Security.

Transmission Security. Provider utilizes industry-standard encryption and secure protocols (such as SSL/TLS) for the transmission of sensitive information through its digital platforms and payment gateways.
Storage and Handling. Provider adheres to generally accepted industry standards to protect personal and recovered information, both during transmission and once received at the laboratory.
Disclaimer of Absolute Security. While Provider strives to use commercially acceptable means to protect Client’s information, Client acknowledges that no method of electronic storage or transmission over the Internet is 100% secure. Therefore, Provider cannot guarantee absolute security.
Laboratory Environment. All physical devices and storage media are handled in a secure, restricted-access environment to prevent unauthorized physical access.

Cookie Policy. Provider’s website may use “cookies” to enhance the user experience. Cookies are small text files stored on a user’s device that allow the website to recognize returning visitors and analyze traffic patterns.

Limited Access: Cookies do not provide Provider with access to Client’s computer or any files stored therein.
Client Control: Client may choose to set their web browser to refuse cookies or to alert when cookies are being sent. Note that some parts of the website may not function properly if cookies are disabled.

Tracking Technologies and Analytics.

Log Files. Like most websites, Provider’s server automatically gathers certain technical information and stores it in log files. This includes IP addresses, browser type, operating system, and date/time stamps. This data is used solely for system administration and security monitoring.
Google Analytics. Provider uses Google Analytics to understand website traffic and improve user experience. Google Analytics utilizes cookies to collect non-identifying information about website usage. Client may refer to Google’s Privacy Policy for further information.
No Third-Party Ads. Provider does not display third-party advertisements on its website.
Opt-Out Rights. Provider will not use Client’s personal information for purposes other than those originally authorized (repair and communication) without offering a clear opportunity to opt-out.

LIMITATION OF LIABILITY

Risk of Loss in Transit. Client acknowledges that any device shipped to Provider (“Media”) may be damaged or lost during shipment. Provider shall not be held liable for any damage or loss occurring before physical receipt of the Media at Provider’s facility or after the Media has been handed over to a shipping carrier for return.

In-Laboratory Risks. While Provider uses industry-standard techniques and professional-grade equipment (including specialized microsoldering and diagnostic tools), Client acknowledges the sensitive and inherently destructive nature of hardware repair and data recovery. Provider shall not be held liable for any damage that may occur to Client’s equipment, data, or media while at Provider’s facility.

Viruses and Malware. Provider is not liable for any damages caused by viruses, Trojan horses, or other malicious applications that may be present on Client’s media or triggered during the recovery process.

Total Liability Cap. To the maximum extent permitted by law, the total cumulative liability of Provider to Client for any and all claims shall not exceed the total cost of the services actually paid by Client for the specific task.

Hardware Components. Provider reserves the right to disassemble and, if necessary, dispose of external enclosures, brackets, or non-essential components during the diagnostic and repair process to facilitate work. Provider is not responsible for the cosmetic condition of internal shielding or adhesives that must be removed for board-level repair.

No Consequential Damages. Provider is not responsible for loss of profit, loss of business, or any other indirect damages incurred by Client during the repair process or return shipment. Provider shall not be held liable for hardware failures of desktop computers, servers, mobile phones, laptops or any other electronic device beyond the specific component being repaired.

Third-Party Data (B2B Clause).

Relationship of Parties. Provider processes personal data and device content under the direction of its Clients (e.g., computer repair shops, IT firms). Provider has no direct relationship with the individual end-users whose personal data it may process.
Inquiries from End-Users. Any individual seeking to access, correct, or delete data stored on a device submitted by a Client must direct their request to that Client (the “Data Controller”). If Provider receives such a request directly from an end-user, Provider will refer that individual to the Client.
Liability to End-Users. Client (the Data Controller) is responsible for obtaining all necessary consents from their end-users before submitting devices and data to Provider. Provider shall not be liable to end-users for any data processing performed in accordance with Client’s instructions.
Retention for B2B. Provider will retain data processed on behalf of Clients only as long as needed to fulfill the Service or as required by law.

Access Control and Confidentiality.

Internal Access. Access to Client information and recovered data is strictly limited to Provider’s technical staff and authorized personnel who require such access to perform the requested Services.
NDA and Third-Party Agreements. Provider maintains a strict internal non-disclosure policy. All vendors or specialized consultants engaged by Provider are required to comply with confidentiality obligations consistent with this Agreement.
Supplemental NDAs. Provider may sign separate Confidentiality Agreements (NDAs) upon Client’s request. The terms of any such supplemental NDA shall reinforce this Agreement but shall not supersede it unless the NDA contains an explicit statement specifically overriding these terms.

Marketing and External Links.

Communication Preferences. Client may opt-in to receive newsletters or technical updates from Provider. Client may unsubscribe at any time using the link provided in the communication or by contacting Provider directly.
Third-Party Links. Provider’s website may contain links to other websites (e.g., tool manufacturers, parts suppliers, or social media). Provider is not responsible for the privacy practices or content of these external sites. Client is encouraged to review the privacy policies of any third-party site they visit.
Testimonials. Provider may display personal testimonials or business endorsements on its website or social media. Provider will obtain Client’s verbal or written consent before posting a testimonial that includes the Client’s name or identifiable business details. Client may request the removal of their testimonial at any time.

Social Media Features. Provider’s website may include social media features (e.g., Facebook, Instagram, or YouTube buttons) and widgets. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

Changes to this Policy. Provider may update this Privacy Policy and the Master Service Agreement as needed to reflect changes in business practices or legal requirements. Provider will notify Clients of significant changes by placing a notice on the website or via email. By continuing to use Provider’s services after such changes, Client agrees to the updated terms.

Questions and Contact Information. If you have any questions or suggestions regarding these terms or our services, please contact us directly:

Email: ineedeval@gmail.com
Mailing Address: 1284 Som Center Rd, PMB 135, Mayfield Heights, OH 44124